PORTSMOUTH — Visiting Nurse Home & Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20 percent of all eligible SHP clients for the 2021 calendar year. 

This is not the first time the agency has won this award, having earned it in 2017 as well.

The annual SHPBestTM award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2021 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. 

With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, president of SHP.

VNH&H Director of Home Care Services, Rachel Carr, said the award honors the agency’s entire staff. “This was a team effort from our clinicians, leadership and all the support staff,” Carr said, noting that patient satisfaction is something the agency strives for each day. “Through objective surveys our patients have indicated that they are so pleased with their care they would recommend Visiting Nurse Home & Hospice to their family and friends. We are so very proud of this award.”

Read more about the SHPBest awards program, including methodology and award recipient lists at shpdata.com/home-health/shpbest-hhcahps.